Enter and View: Silver Birch Ward

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Summary of report content

Healthwatch Bristol, Healthwatch North Somerset and Healthwatch South Gloucestershire undertook an announced enter and view visit to Silver Birch Ward at Callington Road psychiatric hospital. The report covers:

  • General observations
  • Staff conversations
  • Care plans and family involvement
  • Discharge
  • Safety
  • Activities
  • Complaints
  • Respect
  • Staff interaction
  • Equity and fairness
  • Cultural issues
  • Nutrition

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General details

Local Healthwatch
Healthwatch Bristol
Healthwatch North Somerset
Healthwatch South Gloucestershire
Publication date
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Complaints
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Discharge
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Patient/resident safety
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Hospital-based psychiatric care

Details of people who shared their views

Number of people who shared their views
7
Gender
Women
Types of disabilities
Mental health condition
Types of long term conditions
Mental health condition
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