Enter and view: Shore Ward, Park Royal Centre for Mental Health
Download (PDF 343.69 KB)Summary of report content
Healthwatch Brent undertook an enter and view visit to Shore Ward (an acute mental health ward for people aged 18 to 65)at the Park Royal Centre for Mental Health in January 2023. This was in response to feedback from local advocacy providers Brent Gateway Partnership and POhWER. They had highlighted a lack of complaints received from patients, as well as concerns that patients are not being listened to by staff. The Enter and View visit aimed to learn more about complaints by patients and the complaints system. In addition to this, the visit aimed to evaluate whether services are culturally appropriate and sensitive for the ethnically diverse patients on the wards.
The report looks at:
- Feedback from patients, including about staffing, care plans, complaints, safety and their cultural needs
- Feedback from staff, largely about staffing shortages
The report contains nine recommendations about staffing, communication, care plans, IMHAs, making a complaint, access to religious items and leaders, activities and the rota system for staff.
The report contains a response from the provider.