Enter and view: Shirley Gardens

This is an Enter and View report by Healthwatch Ealing. Healthwatch representatives visited the Shirley Gardens care home to speak to residents about the care delivered there.

Key findings

What has worked well?

• There is a board in the entryway where staff put up announcements for residents informing them of upcoming activities in the home.
• There have been no reported issues accessing health services when they are required. 
  Open communication with residents about their care is encouraged.
• There is a dedicated quiet room for residents to go to if they are feeling 
  overwhelmed.
• There are large comfortable chairs in the lounge area residents enjoy whilst watching television. 
  All staff has reported to us that they are trained in safeguarding measures.· There have been no recent safeguarding issues.

What could be improved?

• Signage identifying what the purpose of a room is, felt unclear. We acknowledge that this is not a care home that works primarily with those who have dementia, but dementia friendly signage is accessible for all individuals.

There are recommendations in this report

Entry and General Accessibility - Signage identifying what the purpose of a room is, felt unclear. What signage did exist looked inconsistent. 

Activities - Residents told us that they were not pleased with the variety of activities.

General Environment - A resident did ask that people come through the appropriate door, instead of the side door. The outside spaces looked neglected and could do with a refresh.

There are no follow up actions in this report. The provider has responded.