Enter and view: Sheraton Court Care Home

Healthwatch Hartlepool undertook an enter and view visit to Sheraton Court on 16 September 2024.  They spoke to 30 people.

Healthwatch representatives were very impressed by what they were told and what they observed, especially the interaction between the staff and residents. The relatives themselves were all delighted with the way the home is run, and the care, happiness and safety of their relatives who are residents in the home.  

All staff members were smartly dressed in their uniforms, and not only were they a credit to the home, but they also looked very professional and competent. Healthwatch spoke to members of the housekeeping staff, who explained how they dealt with the personal laundry of all the residents, and managed to keep their clothing clean, smart and back in the correct rooms in a timely manner. 

The home is fully staffed now, and have 15% over contracted hours, which helps if staff are off poorly or on holiday. Staff members with childcare responsibilities are accommodated as far as possible with their shift patterns. Staff members are very happy to increase their knowledge and skills, and Hollie, as manager is more than happy to encourage them if they are looking for career progression. 

When it’s necessary for residents to be admitted to hospital, the information sent with them includes: - a hospital passport, all personal details, all medication, all contact details. A red bag which contains DNaR form with signature. 

There have been two failed discharges recently, where the resident has been deemed to be too ill to be accepted back into the care home. In this instance, they are returned to hospital. To mitigate this, a member of the Care home staff now visits the patient in hospital to check that they can be cared for back in the home at that time.