Enter and view: Shenstone House

Healthwatch Worcestershire conducted an announced Enter and View visit. This is a way of ensuring that all services delivered are acceptable and the welfare of the resident, patient or other service-user is not compromised in any way.

Shenstone House provides accommodation and personal care for a maximum of 14 older people, and at the time of our visit there were 10 people in residence, one of whom receives regular respite care.

Healthwatch Worcestershire visited Shenstone House, on 14/10/2016.

The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. These findings include there was a very warm and relaxed atmosphere as Healthwatch Worcestershire arrived for the visit, where they were welcomed by the Manager and a couple of interested residents. As Healthwatch Worcestershire went through the main communal lounge there appeared to be a lot of activity and laughter as residents and staff gathered and prepared for some conversation together following breakfast. A very helpful initiative in the hallway was a large board prepared daily by staff with a 'Who am I' quiz, dates of historical events, details of the staff on duty and other useful information. This proved to be a real focal point within the home, stimulating discussion and debate among residents, staff and visitors throughout the morning. The home is commended for introducing and promoting a resource of this nature. It was noted that the home is situated in a rural area some 5 miles from Kidderminster Town, down country lanes and away from public transport routes; there are no pavements or street lighting near the home. The manager indicated her belief in the importance of person-centred care, and this was evident in the way staff spoke of the needs of residents, and also how they responded to individuals. There was an emphasis on meeting individual needs, while recognising the significance of the group dynamics and the importance of taking account of all views and wishes. Several relatives and friends of residents were present during our visit, and all appeared to be treated with respect and involved in the life of the home. Those who spoke with HWW confirmed the focus on family/community and the way in which they were encouraged to take an active part. The feedback questionnaires received reflected the positive attitude of staff and the efforts made to ensure the wellbeing of residents and to provide meaningful activities.

The recommendations within the report reflect the findings, and are in relation to themes of involvement of residents in the community and volunteers.