Enter and view: Shelton Lock, Bupa Care

Healthwatch Derby conducted an announced Enter and View visit to Shelton Lock, a purpose-built home providing personal and nursing care to 40 adults over 65, on 5th February 2014. The home also provides specialist care to residents with head/brain injury, Huntington’s disease and Parkinson’s disease.

The report outlines in detail what each public area is used for and how it caters for different residents’ requirements.

3 Residents Surveys were completed - 2 residents felt happy living at the Home; 2 felt that they were respected as individuals; whereas all 3 felt they could make informed decisions on their daily lives.

It was found that the information was well presented, answering common questions and the importance of hand sanitizing to reduce the risk of infection for residents, visitors and staff. The staff were observed being very attentive to the resident’s needs, showing both dignity and respect.

Recommendations include:

• Clearer signage from the road could be used to locate the home.

• Staff should ensure the ‘staff board’ is up to date on each shift.

• Some doors and bathrooms could be decorated to ensure they are up to date in line with the rest of the home.

• Bupa should install a better heating facility in the reminiscence room for it to be used throughout the year.

• Shelton Lock should consider applying to the Derby City’s Bronze Dignity Award.

The service provider carried out their own internal satisfaction questionnaire and an area that was highlighted for improvement was activities. At the time they did not have an Activities Coordinator but then employed someone in post so residents can enjoy a variety of activities at the home.