Enter and view: Scotia Heights Unit Two
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Healthwatch Stoke-on-Trent conducted an enter and view visit on Scotia Heights, a privately run care centre which provides care and accommodation for 60 residents, catering for a broad variety of conditions across the units, both physical and mental health. Due to the available time, Healthwatch focussed upon unit two with a view to return to view others at a later date. At the time of visit, the people in unit two had mainly mental health needs.
Healthwatch Stoke-on-Trent, in partnership with the City Council, has introduced a 'Dignity and Respect Charter' which applies to every resident receiving care. The visit is to assess how this is perceived by both residents and staff.
Observations of the Enter and View representatives included:
- Overall the unit, including kitchen and communal areas appeared clean and light. It has the feel of a new establishment. The communal area felt modern and appropriately equipped.
- Each unit has its own activity coordinator and that attempts are made to shape activities so that they meet the needs of patients. The unit makes use of a minibus for activities away from the unit.
- Staff were friendly and described enjoying working in the unit, feeling able to express concerns about issues as well of having regular supervision and annual appraisals.
- Healthwatch Stoke is very pleased to find the dignity champions scheme in place. It also appreciates the efforts made to deliver a personalised experience for residents.
Healthwatch Stoke-on-Trent made 2 recommendations in the report:
A suggestion would be to build upon the work already done through the residents meeting by tracking outcomes and promoting the success of this through ‘you said, we did’. As this appears to be the main means of patient feedback, it could be more widely promoted.
Although personalisation is already a key facet of work at Scotia Heights, advice would be that attention should be paid to the new Accessible Information Standard if this work has not already commenced. For any possible future visits, it was suggested with the Managers’ about Healthwatch being able to see other units and they were very supportive of this suggestion.
The report includes a letter of response from the provider.