Enter and view: Scorton Care Village

Healthwatch North Yorkshire undertook an enter and view visit to Scorton Care Village on 31 August 2022.  They wanted to gather the views of the residents and their relatives and the experiences of the services provided.  They spoke to 18 residents, 45 residents’ friends or family members, and 41 members of staff.

They identified the following positives:

• Staff were friendly and were good at encouraging and supporting residents to eat at mealtimes.
• Both Elizabeth House and Archery Bower House were clean and tidy.
• Archery Bower House had a positive atmosphere with a great energy and interaction between staff and residents.
• Relatives’ feedback was overwhelmingly positive and praised the care and consideration given to loved ones living at the home.
• Relatives found the staff helpful and that they are kept up to date with developments (including during COVID-19) and find it easy to contact the home.
• Many relatives said that they were happy with their relative living in Scorton Care Village if they couldn’t be at home and they were very confident they were being well looked after.

They identified the following areas for improvement:

• Update the decoration in Elizabeth House and include dementia friendly elements including colour contrast on toilet seats, switches, and rails.
• Learn from the positive elements of Archery Bower House to introduce these into Elizabeth House.
• Provide more activities and stimulation to engage residents and encourage interaction in Elizabeth House.
• Ask for feedback on food provided to see if any improvements could be made to encourage residents to eat more, where appropriate.
• To review and include signage in corridors, increase the font size and improve signs from the car park to the building entrances.