Enter and view: Sayeed Medical Centre
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Healthwatch Leicester and Healthwatch Leicestershire undertook an announced enter and view visit to Sayeed Medical Centre on 9 December 2025. They undertook a survey to which 187 patients responded.
Observations
Sayeed Medical Centre is located on East Park Road, serving approximately 4,000 patients, predominantly working-age adults and children, with a high proportion of South Asian families.
The practice operates from converted, NHS-owned premises with good physical accessibility, including ramped access and automatic doors. All clinical rooms are on the ground floor; public areas were clean, tidy and well maintained. Reception and waiting areas were spacious, with adequate seating. Hand sanitiser units were present but empty at the time of the visit; information screens were out of order due to IT compatibility issues.
Appointments are offered through a mix of online, telephone and triaged systems, with booking handled partly by an overseas call centre. Same-day and urgent appointments are prioritised, particularly for children and vulnerable patients.
The practice offers reasonable adjustments, including longer appointments, translation services, and British Sign Language (BSL)L access via a QR-code App.
Medication management and test results are handled centrally through the Willows Group, with pharmacists playing a key role. Staffing is shared across the Willows Group, allowing access to specialist teams
Survey results
22 patients (12%) said that it took them 1-5 minutes to get through to the practice by telephone, however 65 (35%) of patients said that it took them 16-60 minutes to get through to the practice by telephone. Comments were made about ‘difficulty’ with booking appointments and not being able to book appointments online.
137 (73%) of patients have said they were offered a same day appointment at the practice with a doctor. The last time a patient requested an urgent-same day appointment, 33 (24%) of patients said they were offered a same day appointment at the practice with a doctor, however 39 (29%) of patients said they were asked to call back later or the following day and 28 (21%) were not offered an appointment or any of the alternatives listed.
99 (53%) patients have rated the practice opening hours as ‘Excellent’ or ‘Good’. 90 (48%) patients have rated the Reception Service as ‘Excellent’ or ‘Good’.
118 (63%) patients have rated the quality of medical care and treatment as ‘Excellent’ or ‘Good’. Comments were made about staff being helpful and receiving good service.