Enter and view: Satis House Medical Practice, Warwickshire
Download (PDF 337.92 KB)Summary of report content
Aim: To gain insight into patient experiences during their visit to this GP Surgery.
The Enter & View visit was undertaken along with a survey/questionnaire to obtain feedback on the quality of the services available. Healthwatch Warwickshire spoke to 13 people attending the surgery.
In summary, the surgery was given mixed reviews:
• 9 patients gave a rating of average or slightly better to the appointment booking system, whilst 4 patients rated it poor.
• Most patients were happy with the location, accessibility and cleanliness of the surgery. However, comments were made on the need for redecoration and update.
• GPs, nurses and reception staff were rated well and the overall quality, care and service was above average.
• Problems with booking of routine appointments and the lighting in the car park were some of the main issues.
The report included 5 recommendations concerning the appointment booking system; informing patients of any delays which may impact on their appointment; updating internal décor; advertising the availability of a translation service; issues around lighting in the car park.
The Service Provider responded with acknowledgement of the recommendations and actions to address them all being implemented.