Enter and view: Satis House
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Satis House Medical Practice received mixed but generally positive feedback, with patients rating access to the surgery, nursing care, cleanliness, and involvement in care decisions relatively well. The practice was found to be accessible, in good overall condition, and provided a wide range of services.
The main concerns centred on the appointment booking system, with patients reporting difficulties obtaining routine appointments, long waits to secure bookings, and challenges getting through by telephone. Some respondents also raised concerns about inconsistent GP availability, waiting times, understaffing, and the condition of the premises.
The report recommended improving and promoting online appointment booking, providing clearer information about appointment delays, refreshing the surgery’s décor, advertising translation services, and exploring improved lighting in the car park. The practice responded by promoting online services, advertising translation support, reviewing appointment processes, and requesting an assessment of car park lighting.