Enter and view: Sapphire Ward

Healthwatch Newham gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Newham to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections.

Healthwatch Newham visited Burgh House on 25th April 2014.

The key findings highlighted areas in relation to patient feedback, staff feedback and observation. The general environment, both within the communal areas in the unit and the ward was found to be clean, airy, well lit, welcoming and in a good state of repair. All meals are cooked on site. The canteen on the ground floor is available for use by staff, service users and visitors to the unit. Although there was a service user activity /therapy board in the corridor with a full list of activities/therapies a number of service users reported that listed activities often did not happen. Staff reported that there had been problems meeting all the therapies/activities planned due to insufficient Occupational and Psychological therapy support. One service user rated the service as good to very good, two service users rated the service as good, one service user rated the service as satisfactory to good and three service users rated the service as satisfactory.