Enter and view: Sandiway Manor
Download (PDF 426.45 KB)Summary of report content
This is an enter and view report conducted by Healthwatch Cheshire 8 November, 2016. During the visit Healthwatch representatives spoke to people, which included a mix of staff and residents. It is unclear if the visit was announced or unannounced.
Overall the home was found to be operating to a mixed standard. Residents seemed to be happy with the care they were receiving. However on observation there were some environmental and operational changes that could be made.
Recommendations were made as part of this report. A response from the home manager has been attached.
Summary of recommendations:
- There needs to be more investment in decoration and furnishings in the lounge, some of the seating was stained,looked old and needed replacing;the manager agreed with us.
- Further investment is also needed in the dining room (new seating), laundry and reception area.
- Lighting is very poor and dingy, Lisa told us that there were plans to improve this.
- A bathroom on the first floor needs to be upgraded.
- Provision of a small hairdressing salon would be advantageous.
- There appears no pay incentive or increment for staff advancing their NVQ status,therefore,it is possible to lose well-qualified staff.
- The home needs a dedicated activities co-ordinator to be appointed as soon as possible.
- Pipe insulation needs replacing in upstairs corridor.