Enter and View: Samuel Close 3

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Summary of report content

Healthwatch Greenwich are carrying out a series of visits to learning disability care homes, supported living, and respite facilities in Greenwich to understand the quality of life, and views of those using the service and the experience and perceptions of relatives and carers.

Samuel Close 3 is a purpose-built care home in a quiet area near Woolwich Dockyard Railway Station. Its location provides residents with a peaceful environment while being conveniently close to major transport links. The home is part of a group of three run by the same provider. Good links between the three homes enable residents to visit each other. The property has a nice garden, well used by residents in summer months. The home has five bedrooms and is at full capacity, with four permanent residents and one respite resident. Residents are encouraged to participate in activities, outings, hobbies, and domestic chores. During the visit, residents showed a high level of trust in care workers and happily engaged with them. Families are updated through regular emails, phone calls, and an annual review process.
 

The report contains five recommendations.

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General details

Local Healthwatch
Healthwatch Greenwich
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Accessibility and reasonable adjustments
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Patient/resident safety
Written information, guidance and publicity
Support

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Unannounced

Details of health and care services included in the report

Details of health and care services included in the report
Care home

Details of people who shared their views

Types of disabilities
Learning disability or difficulties
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