Enter and view: Same Day Emergency Care, Countess of Chester Hospital

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Summary of report content

Healthwatch Cheshire East and Healthwatch Cheshire West undertook an announced enter and view visit to the Countess of Chester Same Day Emergency Centre on 21st and 25th November 2024.

Referrals to the Centre is via GPs and other healthcare professionals.

The report looks at:

  • Access and car parking
  • Signage
  • Environment and facilities
  • Staffing
  • Waiting times

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General details

Local Healthwatch
Healthwatch Cheshire West and Chester
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Food, nutrition and catering
Integration of services and communication between professionals
Referrals
Service organisation, delivery, change and closure
Staffing - levels and training
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Emergency department (inc A&E)
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