Enter and view: Same Day Emergency Care Countess of Chester Hospital

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Summary of report content

Healthwatch Cheshire West and Chester and Healthwatch Cheshire East undertook an announced enter and view to the Same Day Emergency Care Department of the Countess of Chester Hospital on 7 and 11 September 2023.  They wanted to understand current patient experience particularly in the light of current building work at the hospital.  They spoke to 125 people.

The report looks at:

  • Car parking
  • Initial assessment
  • Environment
  • Patient information
  • Facilities in the waiting room
  • Staffing
  • Waiting times

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General details

Local Healthwatch
Healthwatch Cheshire East
Healthwatch Cheshire West and Chester
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Parking and transport
Service organisation, delivery, change and closure
Staffing - levels and training
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Hospital services- not stated
Name of service provider
Countess of Chester NHS Foundation Trust

Details of people who shared their views

Number of people who shared their views
125
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