Enter and view: Salisbury House Surgery
Download (PDF 443.75 KB)Summary of report content
Healthwatch Central Bedfordshire conducted an announced Enter and View visit to Salisbury House Surgery Residential Home on 13th October 2015. The purpose of the visit was to engage with patients of GP Practices and understand how dignity is being respected, identify examples of good working practice and observe patients engaging with staff (clinical and non-clinical), and their surroundings. The Practice currently has 10,929 patients registered. A total of 82 survey questionnaires were completed during the two weeks prior to the visit.
Salisbury House Surgery is situated on Lake Street close to the centre of Leighton Buzzard. Healthwatch Central Bedfordshire’s representatives were made very welcome by the Practice Manager, her Deputy and all of their staff, who assisted the team as much as
possible throughout the visit. The overall impression gained is of a well-run Practice.
Recommendations
In light of the incidence witnessed with regard to a patient with crutches using the stairs because she was unaware that she could have asked for the lift to be unlocked, Healthwatch Central Bedfordshire would strongly recommend that all staff, mainly reception staff, should
proactively advise all patients, particularly those with reduced or impaired mobility, of the availability of the lift.
In addition, HWCB would recommend that the Practice review their policy concerning the lift being locked and only available on request.
HWCB also recommends that all references on the Practice website to the ‘Bedfordshire Primary Care Trust’ be updated to the Bedfordshire Clinical Commissioning Group along with the correct contact details and further recommends that the whole website be checked regularly for the validity of information.
HWCB would also recommend a more proactive promotion of the PPG to raise awareness of the existence, and the benefits of, the PPG to attract younger members. Finally, Healthwatch Central Bedfordshire recommends that this report is shared with the patients and staff (clinical and non-clinical) of the Practice and to advise that if they should wish to contribute any additional comments about the report, to contact Healthwatch Central Bedfordshire direct.
Service provider response
We felt it was a fair and balanced report and are happy for it to be published as it stands.