Enter and view: Saffron Health Practice

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Summary of report content

Healthwatch Leicester and Healthwatch Leicestershire visited Saffron Health Practice on 11 June 2024 to gather patient views of the service, observe the facilities and operation, and observe patient access. A total of 348 people responded to a survey sent to registered patients prior to the visit.

Three quarters of survey respondents said that it was “difficult” or “very difficult” to get through to the Saffron Health Practice via telephone. Over 70% of people said that they were satisfied with the reception service and 85% of respondents were satisfied with the prescription service. Less that half of respondents said that they were ‘completely satisfied’ with the quality of medical care and treatment at the practice. Just under half of people said that the never see the doctor or nurse of their choice.

The report also includes observations on the reception and waiting areas, appointment booking processes, accessibility, patient information, staffing, and patient involvement. The report contains 4 recommendations. Saffron Health Practice responded to the report.

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General details

Local Healthwatch
Healthwatch Leicester
Healthwatch Leicestershire
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Accessibility and reasonable adjustments
Booking appointments
Consent, choice, user involvement and being listened to
Staffing - levels and training
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
Name of service provider
Saffron Health Practice

Details of people who shared their views

Number of people who shared their views
348
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