Enter and View: Sacriston Surgery

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Summary of report content

This is an Enter and View report by Healthwatch County Durham. Healthwatch Country Durham representatives visited the Sacriston surgery to speak to staff and patients about their experience.

There were twenty-seven (27) individual interviews with patients and staff. Surveys were left in the reception area prior to the visit, 1 was completed (making a total of twenty-eight (28) and an additional two (2) comments left on postcards.

There are recommendations in this report. Full details are at the end of the report.

There are follow up actions in this report. The provider has responded to the recommendations.

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General details

Local Healthwatch
Healthwatch County Durham
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Booking appointments
Service organisation, delivery, change and closure
Staffing - levels and training
Waiting for appointments or treatment; waiting lists for treatment
Waiting times- punctuality and queuing on arrival

Methodology and approach

Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)

Details of people who shared their views

Number of people who shared their views
28
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