Enter and view: Ryeview Manor

This is an enter and view report conducted by Healthwatch Bucks 13 December, 2016. During the visit Healthwatch representatives spoke to 24 people, which included a mix of staff, residents and relatives. The visit was unannounced, though a window of two weeks was given for the visit.

Overall the home was found to be operating to a good standard. Residents seemed to be happy with the care they were receiving. There were several examples of good practice including a variety of activities and communication and choice for residents accross relevant areas of care.

Recommendations were made as part of this report. A response from the home manager has been attached.

Summary of recommendations:

- Ensure the picture menus are up outside the dining room in each dementia unitand either puts written menus on every table in the residential units or puts up a menu on the wall outside the dining room.

- Consider a picture and/or large type menu for those living with reducedvisionin the residential units.

- Ensure water is always offered alongside juice at mealtimes as well as coffee with tea.

- Contact Bucks Libraries to borrow their reminiscence resources and looks into adding, to their resources,specifically designed board gamesfor those living with dementia.

- Look at taking on an allotment next door to the home if there are gardeners amongst the residents. This would involve them withlike-minded individuals with the local community.

- Make sure that staff interactwith residents in the lounges rather than all staff completing paperwork at the same time.

- Put activity schedules in all units ensuring that those in the dementia areas display pictures.

- Consider how they could use theircomputer tablet with residents perhaps more on a one-to-one basis whether that might be reminiscing about an individual interest or Skyping loved ones.

- Develop the tool board further and considers tray boards of smaller but similar design that could be used on residents laps.