Enter and view: Russell Avenue Dental Practice and Implant Centre
Download (PDF 612.71 KB)Summary of report content
Healthwatch Hertfordshire (HwH) is the independent health and social care champion. Local Healthwatch is in place to gather the views and experiences of people accessing services, to use this information to influence decisions and to provide information and advice to the local community about health and social care services.
These Enter and View visits are ‘announced/unannounced’ visits where they notify the practice of their intention to visit within the next 4 weeks but do not give a specific date or time. HwH visited Russell Avenue Dental Practice and Implant Centre on 08/09/2017 at 10.45am.
The report highlights Russell Avenue Dental Practice and Implant Centre has many areas of good practice. These include: Signposting of NHS treatment and fee bandings inside the practice; promotion of oral health for both adults and children; free toothpaste for patients; friendly, welcoming staff.
They also found the following areas for improvement: Accessibility for wheelchair users to the practice; accessibility for those with specific requirements; complaints policy; practice NHS Choices website entry.
The report includes 20 recommendations which includes a response from the provider.