Enter and view: Royal Shropshire Hospital
Download (PDF 428.68 KB)Summary of report content
Healthwatch Shropshire undertook an announced/unannounced enter and view visit to the Emergency Department of the Royal Shrewsbury Hospital on 22 July 2024 to follow up views local people had shared with them on social media about the organisation. They spoke to 13 patients.
Key findings
Almost all respondents expressed a high level of satisfaction with the care they were receiving in the A&E department, although it did not appear to be particularly busy at the time of the visit.
People said that they felt listened to and understood, and that staff communicated with them well.
For those who were waiting a long time, the main waiting room chairs were not very comfortable.
There were water dispensers readily available and people really appreciated being offered hot drinks. There was the comment that coin-operated vending machines may not be accessible for people who have rushed to the hospital in an emergency without any cash available.
There was no stimulation (e.g. TVs) in the waiting areas, and no charging points if people brought in their own devices
The report has two recommendations and a response from the provider.