Enter and view: Royal Shrewsbury Hospital Ward 22RE - Respiratory

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Summary of report content

Healthwatch Shropshire condcuted an Enter and View visit in August 2019 to the Respiratory ward in the Royal Shrewsbury Hospital. 12 staff, patients and relatives were spoken to during the visit.

Patients reported that the ward was too noisy to sleep or relax, however, they felt that staff treated them very well. The food quality and choice was rated as poor by patients. Staff seemed rushed and busy, often relating to low staff levels. 

A number of recommendations were made, including that due care should be taken to limit the amount of noise the ward generates; considering staff vacancies and gaps in staffing levels; improving entertainment for patients being treated in the ward.

The service provider responded well to the recommendations and has outlines ways in which these will be addressed.

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General details

Local Healthwatch
Healthwatch Shropshire
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Access to services
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Lifestyle and wellbeing; wider determinants of health
Written information, guidance and publicity
Caring, kindness, respect and dignity
Food, nutrition and catering
Staffing - levels and training
Quality of treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
Interviews
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Respiratory medicine (lung services)
Name of service provider
Royal Shrewsbury Hospital Ward 22RE

Details of people who shared their views

Number of people who shared their views
12
Age group
All
Gender
All
Ethnicity
All
Sexual orientation
Not known
Does this report feature carers?
Yes
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