Enter and view: Royal Shrewsbury Hospital Ophthalmology Department

Download (PDF 504.38 KB)

Summary of report content

In November 2017, Healthwatch Shropshire carried out an enter and view visit to the Ophthalmology Department of Royal Shrewsbury Hospital. The purpose of the visit was to understand whether the new location of the Eye Clinic has improved the quality of patient care and to explore the arrangements for implementing the Accessible Information Standard for the visually impaired. This comes following a previous visit to the service back in 2015.

Three Authorised Representatives made observations of the environment, signage, facilities, communication, information, appointments system and staff understanding of the requirements of the Accessible Information Standard (AIS).

The representatives engaged with 8 patients, 4 relatives and 3 members of reception staff.

The report makes 6 recommendations, including: improvements to the hospital website, better communication of waiting times, to make drinking water available, and provision of information about services available.

The report does not contain a response from the provider.

Would you like to look at:

General details

Local Healthwatch
Healthwatch Shropshire
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Access to services
Booking appointments
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Remote appointments and digital services
Health inequality
Written information, guidance and publicity
Caring, kindness, respect and dignity
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
Interviews
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Other
Ophthalmology
Patient Transport and NEPTS
Name of service provider
Royal Shrewsbury Hospital

Details of people who shared their views

Number of people who shared their views
15
Age group
Not known
Does this report feature carers?
Yes
Did you find this attached report useful?
0
No votes have been submitted yet.