Enter and view: Royal Derby Hospital
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Healthwatch Derby conducted an unannounced Enter and View visit to the Reception, ward 209 and ward 204 of Royal Derby Hospital on 30 December 2013. This visit was conducted as part of Derby Hospitals NHS Foundation Trust monthly PLACE Inspection (Patient Led Assessment of the Care Environment).
During the visit, Healthwatch Derby left patient, visitor and staff surveys for service users, their friends and family, and those who provide care to complete anonymously. A total of 17 surveys were returned within the two week timeframe. The findings of the visit and survey showed that the majority of patients felt that information provided was clear and that more information was available if needed. They felt involved in making decisions about their treatment and also felt that there was always someone to help when needed with tasks such as eating, washing and bathing. The majority of visitors surveyed felt they were made to feel welcome when they came to visit the hospital and that they were supported by staff. They felt that staff were friendly and they were kept up to date with the health and care of the patient, and that patients were treated with dignity and respect. It was also noted that there was specific signage to improve access for people with visual impairments.
Recommendations made in the report included that: all equipment in the hospital should be free from dirt in an effort to improve infection control; all eating areas should be clean and patients should be offered hand sanitizer before eating to improve infection control; information displayed on wards should be relevant to provide the patient and their family and friends with up to date information about their care; patient feedback needs to be encouraged on the wards to allow for their opinion to be taken into account and that; it is important that staff feel supported in their roles, in terms of resource and supervision, to deliver a high standard of care that meets the needs of the patients. The majority of staff surveyed did not feel valued or that they could discuss concerns with senior management.
Derby Hospitals NHS Foundation Trust have compiled their own response addressing the recommendations, although this is not included in the report.