Enter and view: Rossmore Community Rehabilitation Centre
Download (PDF 608.11 KB)Summary of report content
This is an Enter and View report by Healthwatch Hull. Healthwatch representatives visited the Rossmore Community Rehabilitation Centre to assess the care being provided there.
Key themes from service users:
Positives
- The building is clean and safe
- Staff communicate effectively
- Service users felt taken care of
Areas of improvement
- More staff/ patient interaction
- Some would like to have more physiotherapy sessions
- Some would like to be better informed about their care
- Some said they would like a TV or radio available within the bays
Key themes from staff:
Positives
- Most enjoy their work
- All agreed training was regularly reviewed and updated
- All knew who to approach with their concerns, but not all felt
supported
Areas of improvement
- Staffing levels, particularly permanent staff, were mentioned as an
issue
- Unable to provide care and support for patients effectively
- Roles and responsibilities of staff to be reiterated
- Pay discrepancies between CHCL and CHCP staff
There are recommendations in this report.
- We recommend the manager addressing staff shortages through targeted recruitment strategies.
- We recommend the manager and seniors review roles and responsibilities of staff members.
- For the manager to investigate discrepancies of pay between CHCL and CHCP staff.
- For the activities coordinators and physiotherapists to look at increasing physiotherapy/ interactive sessions.
- For the seniors and physiotherapists to offer more frequent updates on care plans.
- Consider adding a TV or radios to patient bays.
There are follow up actions in this report. The service manager has responded to the recommendations.