Enter and view: Rosewood House Care Home

Healthwatch Tower Hamlets undertook an announced enter and view visit to Rosewood House Care Home on 6 March 2024.  They spoke to 56 people altogether.

The entrance of Rosewood House is accessible and the doors leading into the reception is clearly labelled. The interior is inviting, and open space layout provides plenty of room of movement. The refreshments area is well-lit by natural lighting, and there is easy access to the outdoor space. 

Regarding the dementia-friendly adaptations; All signage were visible and at an appropriate height for residents; the toilets and bathrooms were clearly labelled and accompanied with an image; All flooring and most handrails contrasted with the walls; Corridors were spacious and could accommodate for those in wheelchairs or using walking frames. 

All fire exits were clear with the fire extinguishers and appropriate fire safety poster present. In terms of information displayed, there was a good variety of up-to-date posters including activity timetables, meal timetables and food allergy posters. • The residents’ bedrooms were observed to be clean, spacious and welldecorated based on the residents’ preferences. All bedrooms are ensuites, with emergency alarms installed appropriately. 

There was a lounge room on each floor (total of 3) to limit any access issues. The lounge rooms are filled with books, games, a TV, dining tables and several sofas. The windows overlook the nearby Stepney Green Park.

Rosewood House is planning to digitalise the sign-in system across the company, meaning that the visitors will be able to sign-in by scanning a QR code and completing an online form.

 Residents are able to contribute to menu-planning by providing weekly feedback to the in-house chef – according to the manager, the food menu is entirely developed by residents. This was supported by the feedback from the residents and family, both groups were significantly happy with the food and hydration provided at Rosewood House. 

Residents are also encouraged to suggest social activities during resident meetings. Group trips to galleries or cinemas are regularly planned to meet the residents’ wider interests, and activities are generally varied. Residents and family members had a significantly positive sentiment towards the social engagement and activities at the care home. 

The work force at Rosewood House reflects the diversity of the residents, actively recruiting those within the community who speak additional languages. 

The feedback received from staff, residents, families, carers and friends were predominantly positive – commending the level of support received in their personal care and communication skills.

The report contains a number of recommendations and a response from the provider.