Enter and view: Rosemary House

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Summary of report content

Healthwatch Brent conducted an announced Enter and View visit to Rosemary House in February 2019. Rosemary House is an extra care housing schemes in Brent. It offers a new way of supporting older people to maintain their independence and is an alternative to residential care for many people.

The report found that the assessment and care planning process is appropriate. All staff have had the mandatory training. Some residents feel that staff are delayed in responding to them as they are busy with other tenants. The residents appreciated privacy, independence, participating in decision, being in a safe & secure environment, and being able to maintain links with family and friends. Residents were aware of how to complain.

Healthwatch Brent recommended that London Care should review the training needs of the staff and review the complaints system to ensure it is responsive.

London Care responded well to these recommendations and outlined where they have been addressed.

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General details

Local Healthwatch
Healthwatch Brent
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Complaints
Lifestyle and wellbeing; wider determinants of health
Written information, guidance and publicity
Caring, kindness, respect and dignity
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Assisted living/Extra Care housing services/Supported housing
Name of service provider
Rosemary House

Details of people who shared their views

Number of people who shared their views
0
Age group
All
Gender
All
Ethnicity
All
Sexual orientation
Not known
Does this report feature carers?
No
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