Enter and view: Rose Lodge Care Home

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Summary of report content

Healthwatch County Durham conducted an Enter and View visit to Rose Lodge Care Home. This work was carried out as part of Healthwatch County Durham’s Enter and View programme.

Key findings from the people who shared their experiences and opinions of the care home included positive feedback on: the effectiveness of the physical space, service and layout; social interactions and communication with the residents; and activities available for residents. Observation by the Enter and View Representatives found that residents in the home appeared to be very happy with the service overall.

Healthwatch County Durham made four recommendations for Rose Lodge Care Home regarding: celebrating and retaining the positive and caring culture of the home and its staff; managers considering the possibility of more personal showers, improvement to the laundry service and upgrading of tired lounge chairs; retaining the Activity Coordinators at the home; and retaining the systems and resources that allow the service to remain at the high standard evidenced by residents’ and their families’ positive feedback. The report includes a positive response from the service provider.

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General details

Local Healthwatch
Healthwatch County Durham
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Building, Decor and Facilities, including health and safety
Communication with patients; treatment explanation; verbal advice
Public consultation and engagement
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Written information, guidance and publicity
Caring, kindness, respect and dignity
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home
Name of service provider
Maria Mallaband Care Group

Details of people who shared their views

Number of people who shared their views
11
Age group
All
Gender
All
Ethnicity
All
Sexual orientation
Not known
Types of disabilities
Learning disability or difficulties
Types of long term conditions
Dementia
Does this report feature carers?
Yes
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