Enter and view: Rosalyn House
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Healthwatch Central Bedfordshire (HCB) conducted an announced Enter and View visit to Rosalyn House, a care home principally for dementia residents on the 6th of May 2015. This visit was to observe how dignity is respected by identifying examples of good working practice through observation and consultation with residents, relatives and staff.
The Healthwatch representatives reported that the home was operating to a good standard of care with regard to cleanliness, dignity and respect. The staff spoke to the residents in a positive and supportive manner. The residents appeared to be happy, interacting with staff, watching TV and taking part in activities. Also, due to the resident’s needs and mental ability it was decided between HWCB representatives and the interim manager that no full discussions would take place with residents.
The team were told that the daily menu was changed twice a year; and there was an activity coordinator developing an activity programme suitable for its residents.
All staff met and observed were friendly, enthusiastic and had received some training
Agency staff are used to cover sickness and absence. Friends/family were not available for comment at any time despite posters of HW CB being on display.
Representatives were told that resident’s families and friends are involved in activities, particularly tea parties, Valentines dinner and firework night. The mayor has also visited the home and stayed for tea on occasion. Sanitisers were not available throughout the home and not all staff wore name badges. Healthwatch made some recommendations for staff to be issued with name badges that they wear at all time, hand sanitisers be sited at several strategic
locations around the home to assist in infection control.
The care home manager has actioned two out of the three recommendations.