Enter and view: Rosa Freedman Care Home

Healthwatch Barnet conducted an announced Enter and View visit to Rosa Freedman Care Home, a purpose built 18 bed Care Home, as part of a planned programme of work on 21 May 2014.

The Enter and View Authorised Representatives reported that the Home was we;; run with care planning, and health being carefully managed from the residents' initial arrival and maintained throughout their stay. The report notes that staff were cheerful, confident and courteous but were not wearing name badges.

There was a varied and interesting activities programme prominently displayed and includes physical exercise and discussion groups. One new resident had expressed an interest in model railways and the Home had provided space for this resident to build a small setup.

Church services are held weekly and there are also Muslim and Hindu prayer rooms. Halal, Kosher and Hindu meals are prepared at another Freemantle owned home and delivered to Rosa Freedman with the majority of food being prepared on site.

The report makes recommendations to the provider regarding the provision of name badges, a combined complaints and compliments form, and a suggestion that the Home explore the possibility of onsite dentistry services. The report makes a further two recommendations which fall outside of the provider's remit.

The provider response is positive and states that name badges have been ordered for all staff and the combined form for compliments and complaints will be placed in the Home's foyer.