Enter and view: Rochdale Infirmary UTC revisit

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Summary of report content

Healthwatch Rochdale undertook an announced enter and view visit to the Rochdale Infirmary Urgent Treatment Centre on 19 March 2024.  This was to follow up on their visit in March 2023.  They spoke with nine people.

What was working well?

  • Staff were warm, welcoming and caring towards the patients
  • Although the waiting area was busy, the environment was calm
  • There was easy access to wheelchairs
  • There were clean, tidy and uncluttered environments in the treatment areas and corridors

What could be improved?

  • It was difficult to maintain patient privacy in the waiting and curtained cubicle areas
  • There was a lack of signage in alternative languages
  • The children's waiting area needed to be improved
  • The information on notice Boards  needed to be improved. 

 

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General details

Local Healthwatch
Healthwatch Rochdale
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Accessibility and reasonable adjustments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Privacy and confidentiality
Service organisation, delivery, change and closure
Waiting times- punctuality and queuing on arrival
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Urgent primary care, including Urgent Treatment Centres, walk-in care, out of hours GP services, minor injury and treatment centres

Details of people who shared their views

Number of people who shared their views
9
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