Enter and view: Rochdale Infirmary Outpatients Department

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Summary of report content

Healthwatch Rochdale undertook an announced/unannounced enter and view visit to Rochdale Infirmiary Outpatients Department on 5 March 2024.  This was a revisit since their last enter and view in 2023.  They spoke to 19 patients.

The report looks at:

  • Waiting for an appointment, including advice on who to contact
  • Clinic delays
  • Communication
  • Quality of care
  • The building, layout and signage
  • Infection control
  • Signage and patient information
  • Accessibility
  • A review of the 2023 agreed action plan, including which recommendations had been actioned and which still needed to be actioned.
  • New recommendations

 

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General details

Local Healthwatch
Healthwatch Rochdale
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Accessibility and reasonable adjustments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Parking and transport
Service organisation, delivery, change and closure
Waiting for appointments or treatment; waiting lists for treatment
Waiting times- punctuality and queuing on arrival
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced/Unannounced

Details of health and care services included in the report

Details of health and care services included in the report
General outpatients and hospital-based consultants
Name of service provider
Rochdale Infirmiary

Details of people who shared their views

Number of people who shared their views
19
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