Enter and view: Rochdale Infirmary Outpatient Department

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Summary of report content

Healthwatch Rochdale undertook an enter and view visit to Rochdale Infirmary Outpatients Department on 1 February 2023.  They spoke to 11 patients.

The report looks at:

  • Waiting times for appointments
  • Communication about appointments
  • Quality of care
  • Reception
  • Quality and patient safety
  • Information

The report contains seven recommendations about information, the reception, providing information in languages other than English, complaints information, involving patients in the design of the new outpatients department and to carry out an equality impact assessment in relation to the transformation of the outpatients department to identify impact on patients and  actions to mitigate this.

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General details

Local Healthwatch
Healthwatch Rochdale
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Accessibility and reasonable adjustments
Administration (records, letters, results)
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Service organisation, delivery, change and closure
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
General outpatients and hospital-based consultants

Details of people who shared their views

Number of people who shared their views
11
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