Enter and view: Riversway Nursing Home

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Summary of report content

Healthwatch Bristol conducted two Enter and Visits a part of the work for this Enter and View report for Riversway Nursing Home, Crews Hole Road, St George, Bristol. These took place on Thursday 15 January 2015 from 1pm-3pm and Thursday 29 January 2015 from 9.30am-11.30am. This visit was part of the wider dementia programme undertaken by the Healthwatch enter and view team. This was a rolling programme which involves finding out the experiences of care and support services received by people with dementia.

The representatives detail their findings under the following categories: Food and hydration; Activities; Care and support; Dignity and choice; Cleanliness and hygiene and Home environment.

The Healthwatch Bristol representatives made the following recommendations in their report:

1. A larger font on the menus and a pictorial menu with photographs of the food items so that the menu is easier to read and understand

2. More vegetarian options on the menu

3. Fluids more readily available in communal areas

4. Activity boards should not be obscured by other literature so that

the residents and visitors can fully see them

5. Ensure, so far as possible, residents are fully dressed before they

enter communal areas, to preserve their dignity and privacy

6. Ensure all equipment is stored appropriately and safely

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General details

Local Healthwatch
Healthwatch Bristol
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Medication, prescriptions and dispensing
Caring, kindness, respect and dignity
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Survey
Interviews
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home
Name of service provider
Riversway Nursing home

Details of people who shared their views

Number of people who shared their views
5
Age group
All
Gender
All
Ethnicity
All
Sexual orientation
Not known
Does this report feature carers?
No
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