Enter and view: Riverside Medical Centre
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Healthwatch Lancashire undertook an enter and view visit to Riverside Medical Centre on 19 January 2026. They spoke to 21 people.
Staff were observed to be courteous and friendly to patients when they entered the Medical Practice. They were seen supporting patients with check in, medication enquiries and other medical enquiries. All these were dealt with efficiently and with dignity and respect.
Overall patient feedback was mixed with comments around the appointment booking process, troubles with medication and support. Some patients spoke about how they are happy within the Practice and they don’t need to use it often.
Recommendations included changing the main area, brighter, better notice boards, more seating and better queuing system. Staff feedback was motivated by improvements that could be made to help patients have a good experience within the Medical Practice. Recommendations were similar to patients and were around the main entrance and updating that, clearer queuing system, looking into the prescription process and more support on reception.
Due to some comments from patients and staff related to communication, wellbeing and workplace culture. Healthwatch Lancashire have passed this report to the ICB for further comment.