Enter and view: Riverlee Residential and Nursing Home

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Summary of report content

Healthwatch Greenwich undertook an unannounced enter and view visit to Riverlee Residential and Nursing Home on 16 January 2020.  They spoke to 5 residents and 2 members of staff.

Overall, Healthwatch felt that Riverlee Residential and Nursing home provides a calm, welcoming and homely environment. Feedback from residents is positive, staff are approachable, friendly, and know their residents well.

The communal areas are clean, odourless and the corridors well lit. There were dementia-friendly colour schemes across the home. Having memory boxes outside each room contributes to the personalised feel at Riverlee.

Healthwatch were concerned with overall safety in respect of trip hazards. Excessive clutter and inappropriate storage in areas accessible to residents increases risks of falls and accidents, particularly for frail residents.

There were two recommendations in the report about reducing clutter in communal areas and providing facilities for residents to practice their faith.

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General details

Local Healthwatch
Healthwatch Greenwich
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Caring, kindness, respect and dignity
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Unannounced

Details of health and care services included in the report

Details of health and care services included in the report
Care home
Name of service provider
Sanctuary Care

Details of people who shared their views

Number of people who shared their views
7
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
No
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