Enter and view: Rivelin House

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Summary of report content

Healthwatch North East Lincolnshire gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch North East Lincolnshire to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections.

Healthwatch North East Lincolnshire visited Rivelin House on 24/03/15.

The key findings highlighted areas in relation to patient feedback, staff feedback and observation. The report informs the home is light and cheery Care Home, where Hygiene standards appeared excellent. Staff were very welcoming. A dementia friendly Care Home. Residents appear well cared for and are treated with dignity and respect.

The recommendations in the report state remove an old carpet from outside the patio area as soon as possible as it was a potential hazard and unsightly..

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General details

Local Healthwatch
Healthwatch Lincolnshire
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Building, Decor and Facilities, including health and safety

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
Interviews
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced/Unannounced

Details of health and care services included in the report

Details of health and care services included in the report
Care home
Name of service provider
J Hayes and L D Hayes Limited

Details of people who shared their views

Number of people who shared their views
0
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
No
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0
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