Enter and view: Rivacre House, Cheshire West

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Summary of report content

Healthwatch Cheshire conducted an Enter and View at Rivacre House, a purpose built care home in Ellesmere Port, Cheshire, which provides care for up to 12 people who have needs with their mental health.

The visit was conducted on 11th April 2017.

Observation by the enter and view representatives reported that:

The staff who work at the home are welcoming and friendly which it was felt that there was a real feeling of teamwork between them which created a positive atmosphere.

It was also felt that the home was clean and tidy.

On completion of the enter and view, one improvement was suggested and following this, feedback was given by the service manager who said they found it useful to receive reports and comments from independent organisations.

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General details

Local Healthwatch
Healthwatch Cheshire West and Chester
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Building, Decor and Facilities, including health and safety
Communication with patients; treatment explanation; verbal advice
Food, nutrition and catering
Medication, prescriptions and dispensing
Caring, kindness, respect and dignity
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Rehabilitation/enablement
Care home

Details of people who shared their views

Number of people who shared their views
0
Age group
All
Gender
All
Sexual orientation
Not known
Types of disabilities
Mental health condition
Does this report feature carers?
Yes
Did you find this attached report useful?
0
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