Enter and View: Riseley House Residential Care Home, Macclesfield

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Summary of report content

Healthwatch Cheshire West undertook an announced Enter and View visit to Riseley House Residential Care Home on 5 February 2024.

The report looks at:

  • The environment
  • Quality of care
  • Privacy, dignity and respect
  • Understanding residents' care plans
  • Interactions with staff
  • Connection with friends and family
  • Wider local community
  • Activities
  • Person centred experience
  • Residents' bedrooms
  • Outdoor areas
  • Food and drink
  • Care home best practice initiatives

The report concludes with eight recommendations about activities, information and choice at meal times

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General details

Local Healthwatch
Healthwatch Cheshire West and Chester
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Consent, choice, user involvement and being listened to
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Privacy and confidentiality
Service organisation, delivery, change and closure
Staffing - levels and training
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home
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