Enter and View: Richmond Villages

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Summary of report content

Healthwatch Cheshire East undertook an announced enter and view visit to Richmond Villages, Willaston, on 24 October 2024.

The report looks at:

  • The environment
  • Treatment and care
  • Relationships with staff and connection with friends and family
  • Everyday life at the care home
  • Food and drink
  • Care home best practice initiatives

There was one recommendation and a response from the provider.

 

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General details

Local Healthwatch
Healthwatch Cheshire East
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Patient/resident safety
Remote appointments and digital services
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home
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