Enter and view: Richmond Hill Practice

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Summary of report content

Healthwatch Lancashire undertook an Enter and View visit to Richmond Hill Practice on 5 January 2023.  They wanted to obtain the views and experiences of patients and staff and observe and assess the quality of services. They spoke to 18 people.

The report looks at:

  • Location and external environment
  • Internal environment
  • Patient interactions
  • Patient involvement
  • Patients’ feedback
  • Staff feedback

The report contains five recommendations about patient education, self-check in, information provision and repositioning the clock.

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General details

Local Healthwatch
Healthwatch Lancashire
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Booking appointments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Integration of services and communication between professionals
Medication, prescriptions and dispensing
Remote appointments and digital services
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)

Details of people who shared their views

Number of people who shared their views
18
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