Enter and view: Richmond Hall Care Home

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Summary of report content

Healthwatch Walsall undertook an enter and view visit to Richmond Hall Care Home on 20 September 2024.  They spoke to 11 people.

Improvements are planned, which have started for the 1st floor.  The décor appeared to be in good repair. Some areas on first floor part of the planned redecoration.

Healthwatch didn't receive any adverse comments regarding food. 

The manager noted that resident activities are being improved and is looking to recruit an additional activities co-ordinator dedicated for residents on the first floor. 

Residents with capacity appeared not to go out of the home.

The staff were attentive and caring and asked residents if they required tea, coffee or cold drinks during the visit. 

There appeared to be a good, relaxed rapport between staff, residents and any visitors during the visit.

Residents seemed to be well looked after.

There were no noticeable odours.

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General details

Local Healthwatch
Healthwatch Walsall
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Consent, choice, user involvement and being listened to
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Patient/resident safety
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Care home

Details of people who shared their views

Number of people who shared their views
11
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