Enter and view: Richden Park Home, North lincolnshire
Download (PDF 498.73 KB)Summary of report content
Main Purpose of Visit:
Visit was part of Healthwatch North Lincolnshire programme intended to:
• Observe environment and routine of the care home including cleanliness and comfort.
• Speak to residents about their experience of living in the home.
• Look at personal interactions.
• Speak to visiting relatives about their perceptions of the home.
• Give staff an opportunity to share their opinions on the provision of activities and general care provided.
Summary of Key Findings:
• 10 residents interviewed liked living at Richden Park and were satisfied with the standard of care.
• Current post collection method for residents was found to be inappropriate as anyone could collect post; including that marked confidential.
• Staff looked clean, tidy and wore uniforms though inconsistency over the wearing of name badges.
• No health and safety problems identified during the visit and all residents interviewed said that they felt safe in the care home.
• Inside appeared clean and tidy, although the décor seemed tired and worn.
• A variety of activities provided and residents commented on being able to go outside of the care home, with support if required. However, a few residents mentioned being occasionally lonely.
• The majority of residents interviewed indicated that they received choices over what they wore, when they went to bed and when they got up including given a choice of meals and confirmed they had enough to eat and drink.
• Some residents’ clothes seemed dirty and needed washing.
Recommendations:
Share with care home staff the positive feedback from residents and visitors following this visit and to celebrate the areas of good practice.
Suggested Improvements are:
• Implement a secure method for residents to receive their post.
• A consistent approach adopted by staff when wearing name badges.
• Residents’ clothes to be changed when needed.
• Re-decorate areas that look tired and worn.
• The provision of more glasses/cups at drinks stations would be beneficial.