Enter and view revisit: Royal Preston Hospital Antenatal Clinic

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Summary of report content

Healthwatch Lancashire undertook an enter and view revisit to the ante-natal clinic at the Royal Preston Hospital on 8 April 2025.  They spoke to 4 patients and 3 members of staff.

Overall, the revisit to Royal Preston Hospital Antenatal Clinic was a positive opportunity to learn about the work that the staff at Lancashire Teaching Hospitals Trust have carried out, and the impact of our recommendations following Healthwatch's first Enter and View visit. Highlights included better and clearer ways to give feedback on services and a move towards better allocation of multiple appointments for people using the service. Another highlight was patients finding it easier to check in when they arrive as this was a consistent concern on the original visit.

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General details

Local Healthwatch
Healthwatch Lancashire
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Booking appointments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Service organisation, delivery, change and closure
Waiting times- punctuality and queuing on arrival
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Maternity care

Details of people who shared their views

Number of people who shared their views
7
Pregnancy/maternity
Currently pregnant
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