Enter and View report Wentworth Court Cheltenham

This report details the findings from Healthwatch Gloucestershire’s Enter and View of Wentworth Court in Cheltenham. The visit was carried out by six authorised representatives. The team spoke to the ten members of staff (including members of the management team), four residents and three relatives. During the visit information was collected from observations of residents during their day-to-day activities, including lunch, conversations with staff, residents, relatives and members of the management team, against a series of agreed questions. At the end of the visit there was a final team discussion to review and collate findings and provide initial feedback to the management team.

The following are the key findings from the visit and should be considered alongside the further information provided later in the report.

• The home and all staff were very welcoming and friendly. Staff had a good rapport with the residents.
• The home provides an attractive environment which is well lit and ventilated. It is currently under a refurbishment programme which is happening in phases. The refurbished rooms are very attractively furnished and this adds to the welcoming and homely feel of the home.
• There is an attractive garden with shaded seating areas. There are chickens and raised flowerbeds.
• There is a well-established, stable and motivated team of staff; all staff spoken to during the visit reported that they enjoy working at the home and feel well supported.
• New staff undertake a good induction programme and there is ongoing staff development and in-house training.
• The home is well equipped with appropriate storage for large equipment.
• There is a team of six staff who deliver the activities programme which offers a good variety of activities on a regular basis.
• Resident feedback found staff very helpful and that there was time for individual attention.
• Effective teamwork was observed during the visit that ensured the individual needs of residents were met.
• Visiting is available across seven days a week, and this takes place in the residents’ own rooms rather than in communal areas (a Covid precaution).
• The atmosphere during the visit was calm, relaxed and ‘unrushed’. The call bells were not continually ringing as staff attend promptly to residents’ needs.