Enter and view report: Shawe House, Flixton

Healthwatch Trafford conducted an Enter and View on Shawe House, a privately owned care home on 28th January 2017.

The visit is part of an ongoing planned series of visits to care homes to discover what residents and their families think about the health and social services that are provided and examples of good working practice by:

+ Observing & identifying best practice in the provision of care homes for vulnerable older people requiring social care or nursing care

+ Observing residents and relatives engaging with the staff and their surroundings

+ Capturing the experience of residents and relatives

Observation by the Enter and View representatives reported that:

 That residents appeared safe in their surroundings.

 That staff are attentive to the needs of the residents.

 That to promote social inclusion, the home provides communal lounges with communal tables for eating meals.

 That there is a secure environment with staff on-site 24 hours a day, seven days per week.

Reccomendations from the report were:

 Formalising the monthly Residents’ Meetings and posting notes from the meetings on the notice board will provide opportunity to communicate with all families and not just those who attend. This will allow Shawe House to raise issues with families that could benefit all residents as well as inform relatives of future developments.

 Consider a programme of redecoration to improve the shabby appearance of the home and make it more welcoming to residents and visitors.

 Work with the Agency providing relief staff to Shawe House to ensure a greater understanding of how to respond and care for dementia residents.

 Good practice; Placing a butterfly transfer on to the door of a resident at the end of their life, indicating consideration needed by staff and visitors.