Enter and view report: Oxley Lodge Care Home, Oxley

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Summary of report content

Healthwatch Wolverhampton conducted an Enter and View on Oxley Lodge Care Home, a privately-owned care home with 58 rooms on 20 April 2017.

This visit was unannounced, due to concerns about the quality of care provided by the home that Healthwatch had received.

The report looks at the state of the building and facilities, the experience of the residents, visitors and staff, and the catering.

There were 11 recommendations in the report. No response from the service provider was received.

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General details

Local Healthwatch
Healthwatch Wolverhampton
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Access to services
Administration (records, letters, results)
Building, Decor and Facilities, including health and safety
Parking and transport
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Caring, kindness, respect and dignity
Staffing - levels and training
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
Not known
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Unannounced

Details of health and care services included in the report

Details of health and care services included in the report
Care home

Details of people who shared their views

Number of people who shared their views
0
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Yes
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