Enter and View Report Kemsing Road Respite Service

Healthwatch Greenwich carried out an unannounced Enter & View at Kemsing Road Respite Service on the 12th and 14th December 2023. Kemsing Road is a short-term respite service providing accommodation for four adults 
with learning disabilities and additional needs.

During the visit they spoke to 1 resident and 4 staff members, as well as observing interactions between staff members and residents.

Based on this visit, Healthwatch Greenwich made the following recommendations: 

1. Display photographs and names of key staff members in the reception area.
2.  Display complaints and feedback process 
3. Increase capacity (back to four respite spaces) 
4. Create access to wider range of activities for guests. 
5. Greater integration and connectivity with the wider community and links with neighbourhood, voluntary, and charitable organisations 
6. Improve communication with families and provide more detailed information both before and after a guest’s stay. 
7. Provide greater opportunities for feedback with families such as regular group 
   meetings.