Enter and view report: Hatton Court care home, Telford

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Summary of report content

Healthwatch Telford & Wrekin conducted an Enter and View on Hatton Court care home, a privately owned residential home with 58 rooms on the 18th of April 2017.

This visit was arranged as part of Healthwatch Telford and Wrekin programme of work on Dignity and Respect in health and care settings. The visit is also in response to evaluations of feedback received from community engagements, and service provider / local council / CQC liaisons, and requests.

Observation by the Enter and View representatives reported that:

The home had a warm and homely atmosphere. Residents told us that living at Hatton Court was very good, and for their meals they had a good choice from the menu. The report highlighted the good practice observed during the visit and reflected the appreciation that most of the residents spoken to felt about their care and support provided.

Nine recommendations were made in the report and it contains a response from the provider that addresses some of these.

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General details

Local Healthwatch
Healthwatch Telford & Wrekin
Publication date
Type of report
Enter and View
Key themes
Access to services
Administration (records, letters, results)
Building, Decor and Facilities, including health and safety
Parking and transport
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Complaints
Public consultation and engagement
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Written information, guidance and publicity
Medication, prescriptions and dispensing
Caring, kindness, respect and dignity
Staffing - levels and training
Quality of treatment
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home

Details of people who shared their views

Number of people who shared their views
25
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Yes
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